TERMS AND CONDITIONS
Purchases made in the online shop of this webpage and the online payments with cards are charged and invoiced by Traditional Mosaic SL, C/ Cuarteles 33, 5B, 29002 Málaga (Spain) | VAT: ESB93206050 | T : 0034 952 06 01 08 | firstname.lastname@example.org
The registered trademarks « MOSAIC DEL SUR » and « MOSAIC FACTORY », the owner of the webpage, its graphic content and the manufacturer of the products is MOSAIC DECOR Sarl, Ilot 3, Lot 10, Zone Franche d’Exportation (TFZ), 90090 Tangier, Morocco. T : 00212 5539393350 | email@example.com | RC Tanger 24031
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Traditional Mosaic SL, C/ Cuarteles 33 - 5ºB, 29002 Malaga, VAT number: ESB93206050- Tel: +34 952 354 341, firstname.lastname@example.org
Customer Service Department:
Tel: +34 952 354 341 or Ulrika@mosaicdelsur.com
Prices indicated are excluding VAT and transport. The VAT and shipping cost can be calculated online or indicated by the customer service department upon request.
Orders from the stock are payable in full upon ordering as well as production orders up to 1000€. For production orders higher than 1000€, 50% of total cost is due when placing the order. The remaining balance is due when the order is ready to ship from the factory.
Transport and delivery:
The tiles are shipped out of Traditional Mosaic SL’s warehouse in Seville (Spain).
The tiles are packed in cardboard boxes of approx. 15 kg each, loaded on a pallet which is properly protected and sealed. The pallet will be unloaded on the street or pavement, in a location accessible to a lorry with a tailgate and a hand pallet truck. We do not provide the dismantling of the pallet and the transfer of the boxes to the construction site or on upper floors.
Mosaic del Sur ® offers transport with an international logistics company but clients may choose their own transport company. In all cases, the transport of the tiles from Seville is the client’s responsibility.
Upon delivery, any damage to the pallet, boxes or tiles should be communicated to Traditional Mosaic SL within 48h. Claims should include photos.
Returns and refunds:
Refunds are offered for stock tiles only, they are not applicable to custom made tiles.
Refunds are only applied to the value of the tiles, not the cost of transportation.
Refunds should be requested within 14 days of receiving goods.
Shipping costs of the return shipment to our warehouse in Seville (Spain), are at the client’s expense.
Tiles returned must be carefully packed and placed on a sealed pallet - as they were delivered - to avoid possible damages during transportation.
The refund will be issued once the tiles have been checked.
Mosaic del Sur ® may assist with calculations of quantities, however, the quantities indicated on the order sheet are the sole responsibility of the buyer.
The quotation generated on the web site or received from our customer service department acts as a sales contract and includes: colour images of the tiles ordered, quantities, financial and delivery information.
The sales contract and our terms and conditions are agreed to by payment.
Traditional Mosaic SL provides instructions for laying and maintenance of the tiles (PDF, online or videos), but its liability is strictly limited to the supply of the tiles. The company cannot take responsibility for errors resulting from inappropriate installation, cleaning or maintenance of the tiles.
Mosaic del Sur ® will deliver Zellige tiles with some variations in color, size and finish. It's the characteristic and the charm of the product. This is not a valid reason for a return/refund. It is the sole responsibility of the customer to familiarize themselves with the aesthetical and technical characteristics of the product.